Point of Sale & Kitchen Display System
Overview
Due to an NDA I am unable to share the company name, but I worked on a project to redesign Point of Sale (POS) and Kitchen Display Systems (KDS) for a big company across the country. Our goal was to make things easier for everyone involved, boost efficiency, and make customers happier. This project was a great start for a possible long-term partnership with the umbrella company with the long-term goal of working on the other eight brands they manage.
Goal
The goal was to create a modern and intuitive POS and KDS system that aligned with the client’s brand, improved operational efficiency, and delivered a seamless experience for staff and customers. Additionally, it aimed to position Allata as a go-to partner for future projects with the client’s other brands.
My role
I took the lead on designing the system from start to finish. I worked closely with the client’s leadership, conducted on-site visits to understand their challenges, and facilitated workshops to refine the designs. I ensured the final product met both user needs and business goals, paving the way for a strong partnership.
Timeline
3 months
Research
I conducted on-site research to see the current systems in action and identify challenges. Workshops with key stakeholders helped us define user priorities and align on goals. Input from staff with hands-on experience gave me valuable insights to create designs tailored to their needs.
Design
The task involved redesigning everything, including the entire check-in process, redeeming pre-purchased items, selling items and food, processing payments, managing the administration portal, and updating their kitchen display system for employees. To achieve this, a deep understanding of their team’s responsibilities, each team member’s role, and their contributions to the team’s success was essential. I can provide more screen upon request.
Future Considerations
The next steps involve gathering feedback from users to refine the system. At the time of this project I lived only a few miles from one of their locations, with the plan to visit and learn from their team how the product works and where is still came up short. Adding features like AI-driven tools or improving operational workflows could further strengthen the relationship and bring even more value to their broader portfolio.
